F.A.Q Bambigo
Online help to answer your questions about the platform.
How can I collect the equipment I've rented? There are two options available: (1) you can either pick up the equipment for free directly at the provider's home, or (2) choose to have it delivered to your home by the owner. To do so, make sure the provider offers this delivery option when making your reservation.
How much does home delivery cost? The delivery price is set by each owner and varies depending on the distance between their home and your accommodation. The price calculated at the time of booking includes both the drop-off and pick-up of the equipment by the provider.
How can I become a provider on Bambigo? To become a provider, sign up on our website, create your profile, and list the equipment you wish to rent out. Make sure to include detailed descriptions and high-quality photos. If you need tips on how to make your listing stand out, feel free to contact the Bambigo team by email at margaux@bambigo.fr.
How is the equipment cleaned between rentals? We place great importance on the cleanliness of the equipment. All providers commit to thoroughly cleaning any equipment they offer for rent on the Bambigo platform.
What happens if the equipment is damaged or stolen during the rental? When a booking is made, a security deposit is held as a pre-authorization on the customer's bank account. In the event of damage upon return or if the equipment is not returned at all, the provider may charge all or part of the deposit amount.
What is the cancellation policy? You can cancel your booking free of charge up to 48 hours before the start of the rental period. After this deadline, no refund will be issued.
How can I contact Bambigo customer service? You can reach our customer service by email at margaux@bambigo.fr. We’re available 7 days a week from 9 a.m. to 6 p.m.